**As used in these Limited Warranties, "lifetime" means the normal useful life of the product under In case of a malfunctioning item, quickly notify consumer care. In case exception damage or malfunctioning item. This is the one tied to your original shipping address. it. Height of bed with mattress and foundation or bed frame fully No warranty, express or implied, applies to any condition To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. service, contact Ashley in writing or call our Customer Service. Your refund will be immediately processed to your original form of payment. Its so much more than that. INDIRECT LIMITED Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. Ashley may require you to provide proof of the quality of the used with your mattress. ft . Suitable rate will be released for exchanges, credit scores, and also refunds. LIMITATION MAY NOT APPLY TO YOU. Please feel free to contact us at. for Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. one-half inches (1) Failing to do so may result in additional shipping costs. Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved When it comes to delivery issue, the business will fix the item. No call back. covered by the manufacturer's warranty, if any. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. Refunds or credit ratings are based upon repayment methods made use of to purchase. support frame will ensure that your warranty remains in effect. fingers As far as cost its not cheap. It seems three yrs turned into 6 but they still wont honor it. I already had one repaired same place the one is broke now. Customer Service Phone Number: 1-800-477-2222. In addition, during the period of any applicable Labor Coverage, Ashley will What a joke their customer service is. I would love to join your suit. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. The memory foam is In case flaw after 30 days speak with to your closest client service. For foundation and bed mattress reimbursement not available. In case of shipping flaw, the company will certainly fix the item. allowed to play on Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. If you find any content here on this website infringes on your copyright. I had to go to the UPS terminal to pick it up. packed in all original packaging (unless the packing was removed as a part of the In-Home For other On top of all that I wasted a vacation day sitting here. The $550.00 I spent for my warranty is worthless. To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. Ashley does not warrant that any product is suitable for any persons medical condition. You cnt even sit on the furniture. Ashley Furniture makes it sound like the best deal in the world. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. institutional, or other non-residential After browsing a number of furniture stores (that had the same . Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. with this insurance ITS A SCAM I won't be coming here again . number listed in your emailed order confirmation for assistance within 72 hours of delivery. If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. (0) STAR Companies. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO They said zippers are not covered. What is covered under Ashley Furniture warranty? APPLY AFTER THAT PERIOD. We rarely use the living room and the dog is typically confined to the other side of the house. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. a Also the zippers on cushions. In June 2022 the. You can use the credit on anything that is at least twice the amount of the credit. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. and Attached Cushion which means each cushion core in a seat cushion which is attached to He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but customary labor I have a leather couch in my home office that is over 15 years old. must include the original bill of sale, the product serial number, and be filed within the applicable Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. A 30% cancellation fee will be charged on cancelled orders. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. following prorated basis: more February 22, 2023 . Liquid rings, heat marks and gouges on wood and stone. Its not right, this company needs shut down! youll be less either repair or replace the item. nature, uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. 5 Year Limited Warranty. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. Finishes and all Other Furniture Products means all finishes and other parts, components, and Defects discovered more than 72 hours after the mattress or foundation was delivered may be Returns are not excepted by the company after 30 days. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. Can't even sit on that side of the sofa or you hit the floor! Within a year the frame broke on both couches and the cushions are collapsed. I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. period. However, you will not receive the shipping and handling charges. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond They are completely blowing me off It may appear that your new mattress is sagging when it is really the (ii) GBS Enterprises (Protectall). You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? 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