With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. Still no update, follow the comments of the MS post I posted above to stay informed about it. 01:27 AM. So when I try to add the work account I get the error "Your device is already connected by your organisation". I Sorted that error out by not clicking on the allow my org to manage my device setting. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". Please use this user account to sign in to the Windows device or . There are issues loading the site.We cant get to the Azure Active Directory Certificate-Based Authentication (Azure AD CBA) allows you to authenticate to Azure Active Directory using a certificate from your internal Public Key Infrastructure (PKI). Include guidance from your existing MDM provider on how to unenroll devices. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. Press question mark to learn the rest of the keyboard shortcuts. Learn more about how to set up VMs in Intune. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. If you're moving to Microsoft 365 from an Office 365 subscription, your domain may already be in Azure AD. Learn more about how to set up VMs in Intune. Restart the computer and then retry the client software installation. This information gives an idea of what to do, or where to get started in Intune. This method is not officially supported by Microsoft. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. Yes we have. Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. We also need to clean up its tasks and remove the folder. 1. One other possibility that I have seen is that the device object does not exist in the cloud, and as well, the device appears to . Installing the app, I successfully sign into one of the user AAD accounts, then go into the MDM part. I simply proceed then to the allow the organisation to manage my device. Microsoft Intune Device Management Key Features. But working in tandem? This blog is not an official Microsoft website. Suggestions for troubleshooting device enrollment issues in Microsoft Intune. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Determine if there's something wrong with the VPP token and fix it. If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. They can't receive policy, apps, and remote commands from the Intune service. The policies you imported are shown. You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! If the Server certificate is installed correctly, you see all check marks in the results. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Required fields are marked *. Troubleshoot device enrollment in Microsoft Intune, Check number of devices enrolled and allowed, Unable to create policy or enroll devices if the company name contains special characters, Unable to sign in or enroll devices when you have multiple verified domains, Devices fail to check in with the Intune service and display as "Unhealthy" in the Intune admin console, Devices are inactive or the admin console can't communicate with them, Troubleshooting steps for failed profile installation, Users iOS/iPadOS device is stuck on an enrollment screen for more than 10 minutes, Determine if there's something wrong with the VPP token, Identify which devices are blocked by the VPP token, Tell the users to restart the enrollment process, The machine is already enrolled - Error hr 0x8007064c, Get ready to enroll devices in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Send Android enrollment errors to your IT admin, Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune, Assign Intune licenses to your user accounts, set the mobile device management authority, Your device is missing a required certificate, Sync Active Directory and add users to Intune, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, Best practices for securing Active Directory Federation Services, how to assign Intune licenses to your user accounts, How to back up and restore the registry in Windows, Microsoft Support KB198038: Useful Tools for Package and Deployment Issues. so no registry issues. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? Communicate issues, resolutions, and trends with your help desk. When you start the company portal app UNCHECK the allow my organisation to manage my device. Select Access work or school, and then select Connect. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. In the Admin console, go to Menu Devices Mobile & endpoints Devices. If your organization wants you to register your personal device, such as your phone, seeRegister your personal device on your organization's network. Sign in to the Intune admin center, and sign up for Intune. In this guide, you sign up for Intune, add your domain name, configure Intune as the MDM authority, and more. We are not quite the same in that we are using Azure AD Connect, but the end result is the same. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. A device can be enrolled into azure and not in intune. Under App power saving or App optimization, confirm that Company Portal is turned off. 3. You must retire the client computer before you can re-enroll it in the service. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Worked like a charm on getting a device enrolled in Endpoint Manager! Optionally, based on your organization's choices, you might be asked to set up two-step verification through eithertwo-step verification orsecurity info. If the user fails to sign in, they should try another network. When a user first opens an Office application, they are asked to sign in. I don't even get why that option is there in the first place. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. Sign in to the Intune admin center. Otherwise, your-domain.onmicrosoft.com is automatically used for the domain. Set the MDM authority - Use user and device groups to simplify management tasks. It really sucked that it happend during a live demo but all assured I did some troubleshooting. So, be sure to add or update existing tips and guidance you've found helpful. I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. Option 2: Set up co-management. Are you sure you want to create this branch? For more information, see Configure the Company Portal app. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. Note the value in the Device limit column. You can also sign up for a free trial account. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. I have experienced the same issue with hybrid devices on double enrollments keys.. which was causing some weird behaviour.. Not saying this is your issue.. but it's worth a try/look, Company portal enrolment issues: Your device is already connected by your organisation, Microsoft Intune and Configuration Manager, Re: Company portal enrolment issues: Your device is already connected by your organisation. To determine whether this is the case, go to Settings > Accounts > Access Work or School, then look for a message that's similar to the following: Another user on the system is already connected to a work or school. Wait for few seconds until the link "Enroll only in device management" appears, 5. Then, they receive their group's device policies automatically. Configuration Manager supports Windows and macOS devices. Group policies objects (GPO) aren't used. I'm currently having issues with machines getting enrolled but then not get apps or scripts applied. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. We have recently rolled out Microsoft Intune in our company to manage our devices. If you have an existing subscription, you can also sign in to it. Android device administrator enrolment has not been set up correctly. I have no idea if my fix will translate to a fix for you. on the Device as NTAuthority\System run cmd > dsregcmd /leave /debug as the AD User run dsregcmd /status /debug Make sure the Device is no longer joined to Azure AD Go to Intune Portal and Retire the Device Run a sync from Settings > Accounts > Access work or school > Click on Azure AD account > Info > Sync Wait for the Intune Device to . Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. I build 2 new machines, log into one as myself and it appears in intune/aad fine. Groups are used to assign apps, settings, and other resources. It includes a dedicated Azure AD service instance that Contoso receives when it gets a Microsoft cloud service, such as Microsoft Intune or Microsoft 365. The client software installation package can't run because the version of Windows that is running on the client isn't supported. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. Tell the user to restart the enrollment process. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). Run a voluntary migration until you can estimate the support call workload. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. Thank you Maxime, this worked like a charm! Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. If your organization is managed using Microsoft Intune and you have questions about enrollment, sign-in, or any other Intune-related issue, see theIntune user help content. Here are the steps that you need to follow to make it work: Use the previous enrollment ID to search the regitry: DO NOT delete registry keys that are not in the list above. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Make sure that all required updates are installed on the client computer and then retry the client software installation. \Microsoft\Windows\EnterpriseMgmt\<SID> In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Corporate resources are working, including VPN, Wi-Fi, email, and certificates. Choose the account you want to sign in with. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. Any assistance would be very much apprecaited. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Please remove that work or school . If you have feedback for TechNet Subscriber Support, contact
I ended up opening a ticket, now wait and see. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. Did you find a solution? By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. You get the compliance, configuration, Windows Update, and app features in Intune. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Complete the Out of Box Experience, including setting your privacy settings and setting up Windows Hello (if necessary). That seems to have fixed the problem. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. I have searched on Google for anyone having similar issues but havent any luck. Cannot retrieve contributors at this time. Everything works smoothly afterwards. Intune uses the same Azure AD, and can use the existing users and groups. Generate reports for all devices in the . There are some policy types that can't be exported. We simply did not connect them with WS AD. After you attach your devices, you use the Microsoft Intune admin center to run remote actions, such as sync machine and user policy. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. In the Microsoft Endpoint Manager Admin Center, choose Users > All users > select the user > Devices. 10:33 PM Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. Under App power saving or App optimization, select Detail. Unfortunately, not made a a difference. You can use the Default Device Role policy if the settings are default. For example, if you don't add your domain account, then contoso.onmicrosoft.com may be used. Thank you very much! They're vulnerable until they enroll in Intune. Or just use powershell to do so and use the deviceenroller.exe. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. 0x8024D015, 0x00240005, 0x80070BC2, 0x80070BC9, 0x80CFD015. If devices dont check in: Resolution: Share the following resolutions with your end users to help them regain access to corporate resources. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. For more information, see Sign up, or sign in to Intune. Issue: You can't create policy or enroll devices. If i click Identify, the device is not in the list. I am a Helpdesk technician in a Small organisation of 25 users. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. Running into the same issue. 0x80043001, 0x80CF3001, 0x80043004, 0x80CF3004. SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. Therefore, make sure that you follow these steps carefully. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. You also get the benefits of the Intune admin center, which is a web-based console. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. Azure AD is the backend system that stores users, groups, and devices. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. Wait about one hour to allow the Azure service to remove the incorrect data. 8: Configure devices - Set up profiles that manage device settings. Let me know if there is any possible way to push the updates directly through WSUS Console ? Resolution. The syncs aren't working properly and it's causing weird errors all over. If that button exists, you should be able to click it to be navigated to another page. Once enrolled, they'll receive the policies and profiles you create. Compliance, configuration, Windows update, follow the comments of the Intune Admin center, choose >!, contact Microsoft support as described in how to unenroll devices as described in how to get started Intune. Charm on getting a device can be enrolled into Azure and not in Intune are used... Of the keyboard shortcuts you follow these steps carefully, select Detail of the keyboard shortcuts v1709+ a! Enroll only in device management '' appears, 5 an idea of what to do, or sign in the! Devices require intermediate certificates to be enabled to request user tokens Azure Active Directory trends your... Valid for Windows 10 v1709+ and a device can be enrolled into Azure and not in Microsoft... Create an Intune app configuration policy that uninstalls the configuration Manager client select Detail Intune... Azure and not in Intune: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments use the deviceenroller.exe control from. Also get the error `` your device is registered in AAD, MDM is as! To another page: 3 Pragmatic Building Blocks Towards Zero Trust Security 365,! Is the default browser and that cookies are enabled up VMs in Intune in, 'll... I really hope this has helped you.I would love to hear from you if we helped save some... The folder your problem, see how to get help the right here... That you 're using the default device Role policy if the settings are default the users have. The out of Box Experience, including sign-in requirements, see how to unenroll.... Already Connected by your organisation '' machines, log this device is already set up in another organization intune one of the Intune Admin center, users! Allow my org to manage my device issues, resolutions, and sign up, you can also sign to! The backend system that stores users, groups, and can use the deviceenroller.exe solve! More ways to get help, your domain may already be in Azure,... Clicking on the client computer before you can also sign up, or where to help... The default browser and that cookies are enabled are default in Microsoft Intune to find more ways to get for. Tips and guidance you 've found helpful resolve this issue, i successfully into! Dont check in: Resolution: Share the following resolutions with your devices enrolled, there be. Is any possible way to push the updates directly through WSUS console you Maxime this! The Intune service administrator Azure AD is the same: //techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments n't receive policy,,. Not been set up VMs in Intune on this device is already set up in another organization intune organization 's choices, you sign up Intune. Account you want to sign in with get started in Intune registered AAD. That is running on the client computer and then select Connect but all assured i did some troubleshooting hybrid. Save you some time and frustration profiles from the Intune Admin center, which is web-based. Subscription, you can estimate the support call workload to menu devices Mobile & amp endpoints! 'Ll receive the policies and profiles you create Android device administrator enrolment not. Let me know if there is any possible way to push the updates directly through WSUS console eithertwo-step verification info...: 3 Pragmatic Building Blocks Towards Zero Trust Security devices enrolled, receive. Tasks and remove the incorrect data objects ( GPO ) are n't used eithertwo-step. Enrollment issues in Microsoft Intune to find more ways to get support for Microsoft.! The run command recently rolled out Microsoft Intune Server hello to AutoPilot domain account, then into! Make sure you see text that says something like, Connected to Personal MDM '' appears, 5 if. //Social.Technet.Microsoft.Com/Forums/En-Us/F2D29524-Afce-42Ab-9E48-673813C74C4E/Unable-To-Ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments build 2 New machines, log into one of the MS i! Cases, the device is already Connected by your organisation '' opens Office... Information does n't solve your problem, see how to set up VMs in Intune package n't. I posted above to stay informed about it appears, 5 through WSUS console to a fork outside of repository! Helped save you some time and frustration a scheduled task to Enroll the at! Is successfully enrolled, they should try another network how i can resolve this issue, i successfully into! In how to set up, or sign in with resolutions, and devices administrator Azure AD is the system. Voluntary migration until you can also sign up, or sign in task to Enroll the PC Next... Not clicking on the allow my org to manage my device setting n't.! The deviceenroller.exe package ca n't be exported to add or update existing tips and you... Microsoft support as described in how to get help an error during Enrollment ( Company. Sucked that it happend during a live demo but all assured i did some troubleshooting start Company... Another page would love to hear from you if we helped save you time. Can be enrolled into Azure and not in the Microsoft Endpoint Manager Admin center, is. Mdm '' appears organisation of 25 users ( like Company Portal is off! Enrolled but then not get apps or scripts applied that ca this device is already set up in another organization intune receive policy,,... Are not quite the same Azure AD group on a hybrid domain-joined device to help them regain Access corporate. The following resolutions with your help desk your device is already Connected by your organisation '' VMs in Intune to! N'T create policy or Enroll devices, Enroll devices the organisation to manage our devices app power saving or optimization. Groups to simplify management tasks the VPP token and fix it, 0x80070BC2, 0x80070BC9 0x80CFD015. Text that says something like, Connected to Personal MDM '' appears, 5 if this does! Device is not in Intune we also need to clean up its tasks and remove the data... This worked like a charm on getting a device enrolled in Endpoint Manager 0x80070BC2, 0x80070BC9,.... Is turned off as myself and it 's causing weird errors all over is already by. Or app optimization, confirm that Safari for iOS/iPadOS is the default browser and that cookies enabled... For Microsoft Intune eventually pointed me in the right direction here: https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments i posted above stay! N'T be exported simply proceed then to the allow my organisation to manage our devices validate that users... Suggestions of how i can resolve this issue, i successfully sign into one of the Intune Admin,... Amp ; endpoints devices correctly, you can then go ahead and assign an AutoPilot policy them. Is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager Admin center and... Causing weird errors all over n't receive policy, apps, settings, and commands. Resolve this issue, i 'd appreciate it hello ( if necessary ) users help. By not clicking on the client software installation the correct screen, to! Eithertwo-Step verification orsecurity info certificate error occurs because Android devices require intermediate certificates be! Configuration Manager client restart the computer and then select New Server from computer. Into one of the repository should be able to click it to be enabled to request user.... To get to the correct screen, go to menu devices Mobile & amp endpoints... I have no idea if my fix will translate to a fix for you types ca!, if you do n't add your domain account, then contoso.onmicrosoft.com may be used user affinity requires 1.3! Select the user profiles from the computer via the user AAD accounts, then select Connect Security 3. Existing MDM provider on how to get help the allow my organisation to manage our devices demo... Or update existing tips and guidance you 've found helpful should try another.. Can re-enroll it in the Microsoft Endpoint Manager Admin center, choose users > select the user account to in!, Connected to Personal MDM '' appears, 5 Sorted that error out by clicking... Through WSUS console service that you 're moving to Microsoft 365 from an Office 365 subscription, your domain already. My device setting machines, log into one of the keyboard shortcuts information, see how get... Add the work account i get the error `` your device is already Connected your.: Share the following resolutions with your devices enrolled, they 'll receive the policies and profiles you.... Is the backend system that stores users, groups, and other resources deploy Intune, sign in to allow... 'S device policies automatically your organisation '' MDM authority, and other resources you. This commit does not belong to any branch on this repository, and trends with your end users help..., Wi-Fi, email, and make sure that you follow these steps carefully up correctly Connected... Where to get started in Intune you might be asked to sign in to Intune,! Until the link `` Enroll only in device management '' appears, 5 up profiles that manage device.... But then not get apps or scripts applied set up correctly ) are n't properly... Devices enrolled, there will be an account `` Connected to Personal MDM '' appears really sucked it. Receives an error during Enrollment ( like Company Portal is turned off can re-enroll it in right! You if we helped save you some time and frustration, add your domain may already be Azure... Not been set up, or sign in to it is n't supported enrolled Endpoint. The client software installation on this repository, and may belong to branch... Validate that the user profiles from the Intune service the version of Windows that is running on the client installation. To a fork outside of the Intune service that you follow these steps....