If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. 3. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. crdito para los pagos recurrentes. Fixing and Improving Our Websites and Products. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Inmates will receive one, 45 minute visit each week. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. The stated balance of the AdvanceConnect account may not reflect recent call activity. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. These terms do not provide any third party with a remedy, claim, or right of reimbursement. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Pricing, California We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Should I fund anAdvanceConnect account or a SecurusDebit account? Please read them carefully. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Your use of our Products may require you to provide certain information to register with us. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Start completing the fillable fields and carefully type in required information. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. This license to us will end when your content is deleted from our systems. What can I do? They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. For Help text the word HELP to 77929. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. You agree not to use anyone elses account at any time without the permission of the account holder. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. This team is available 24/7/365. Is all JPay Email moving to Securus eMessaging? The Privacy Policy is incorporated herein by reference. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . All Tablet sales are nonrefundable. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. PO Box 650757 A description of applicable taxes and other fees are available here: Taxes and Fees. SIGN UP NOW WITH SECURTEL AND START SAVING These charges, and whats included, are subject to change from time to time. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. The Contact Center is open seven days a week 24 hours per day. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Esto es completamente opcional y para su comodidad en el uso de los servicios In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. This chat history will be cleared once you click the END CHAT button. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Internet Service Provider (ISP). What can I do? We love to hear the amazing feedback! You are also fully responsible for all activities that occur under your account identification (your username and password). Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Note that Western Union may apply a fee reducing the totalrefundamount. We help family and friends of incarcerated individuals. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Dispute will be given the broadest possible meaning allowable under law (Dispute). We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. The Technical Support Team is responsible for resolving technical issues for facility customers. Also, please change your password regularly as an added precaution. Therefore, Securus will only issue credit for Securus Video . You get a phone number programmed to forward calls to your cellphone or phone of your choice. 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