They said its amazing and well worth it. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. So, I would contact The Grand to ask. There are several buildings on the property. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. The interactive games are very cool. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Its the best I have found. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. We didnt eat at JC Steakhouse either. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. The pasta bar and tepanyaki bar are also made to order by a chef. Thanks again for everything! We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. You pay the same price, but we get a small commission for every booking. Only a couple of the restaurants required reservations. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. So were planning on going in September. Is there an extra charge? I have a swim up is it connected to a larger pool at all? Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. They thought was really cool. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. The Grand offers so much that you might not want to leave the resort. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. We are 99% sure we are going to stay at the Grand this March. Plus the extra $4634 for the 2 singles in studios. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! Thanks for the thoroughness of this. Is this the only higher priveldge club? Can you help us with the costs.? This is the kids pool at the Sunrise Moon Palace. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. This is the adult only pool at the Grand at Moon Palace. I dont ever recall them asking for proof of Connors age (he was 4). Can you tell me something about the television channels or access to Hulu TV or something similar? Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). with our boys! thanks for your review. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Who can I contact? If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. !Antonio and Luis provided excellent service. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? This is a very effective way of preventing overcrowding. It did offer more so we feel the difference in price is worth it. The restaurants offer a variety of wines from around the world. One night, Connor wanted chicken nuggets. We didnt spend any time there. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. Yes all of these photos were taken by us on our trip. just one question, does the grand have an elevator? Wanted to get your thoughts. Lets call it pretty potatoes. It was a lot of food! In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Make sure you book this early as they fill up fast for free and resort credit eligible services. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Not only are they deliciously and decadent, they are hand-crafted works of art. We are already paying $18000+ just for all inclusive. Its really easy to travel between the resorts. Do you know what is included with that? Very busy in early morning otherwise fairly quiet. We also really liked Cusco. We prefer the pools anyways. Can you recommend some idea of what a family can do in the area until 5pm? Yum. You will live in bathing suits and coverups for the most part! They never advertise that beach is not usable. I hope this helps. Awesome review of the Moon Palace. Thanks Travelled during spring break (near full capacity), two adults, two kids. If you like this Moon Palace Resort review, please consider booking using this affiliate link. Sunrise and Nizuc are fabulous too! Also do not overpack!!! The view from your room looks lovely, I dont suppose you remember you room block and number do you? I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Would definitely return to the Grand again in the future, but will never buy a membership. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. My 6 yr old found upstairs pretty boring, more for the younger kids. Seriously, its some of the nicest sand you will ever sink your toes into. Service was always excellent. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Thanks We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. We loved Jade.it was delicious and we went back multiple times. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Also the ride to the Beach Palace, can u pay for it with the credits? We really liked the one by Cuzco restaurant closer to the ocean. Learning to float in the wave pool. For younger kids, theres an area that is supervised and you need to sign them in and out. Did you swim with the dolphins on site? Anyone know how many slides are available for toddlers? People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Also, do you have any info on how you get the diamond access? I will cancel one of the reservations in the next couple of days. We tipped at the a la carte restaurants. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Spa - the spa is absolutely amazing. By booking the Grand, you also have access to Nizuc so you cant go wrong. . We are considering here for our family If you want to play a round or two, you need to use your resort credits or charge to your room. Hello, We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Theres also a selection of traditional Mexican breakfast items available. Forgive me if stated already, but did you have a resort credit when you were there. 10 Common Family Travel Mistakes (and how to avoid them). Such a bummer! Looks like you have 2 pictures view from 3rd floor room. Our boys were mesmerized. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . The best part is that you dont need to keep track of your towels. Do we need to pay for any food or special beverages in the resort? Views of the courtyard inside our building. I (Cam) foolishly wore a white T-shirt that is now no longer with us. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. My husband and I went there for our honeymoon (I think we stayed at Nizuc). With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Cam, As soon as the attendant let go, Braydon went flying back to the top. Bring your bathing suit. Hi & as others have said, thank you for all the details in your review. The poolside service was very nice, too. The shows were so so (compared to cruise shows) tho. Erin, Hi. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. I would say that teenagers would really love this resort. We are heading to The Grand at Moon Palace in November. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Which brand is it and is it replenished daily in the room? It was a little frustrating. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. I believe these are the Lebanese Falafels, but Im not sure. Thank you Mitchel. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). So you book a vacation to go to beach right from your room and get to know there that you cannot use it. It was nice that we didnt have to make any tough decisions. Comfy two person lounger on our private balcony. Tripadvisor performs checks on reviews. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Some of the hotel rooms have a pool directly in front of the patio. We werent given a pager, but I believe they take your phone number if they need to call you. Then you dip the meat in one of three sauces. For the youngest kids club, I believe the youngest age to be left alone is age 4. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Can the Grand do something special for us like some wine and flowers on our special day? At least $200 in $1 or $5 bills. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Have a great time! Great review! Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. If you like long walks on the beach, this beach has you covered. Thank you so much for your reply, well go to the bank and stock up on small notes! Long-term Palace members with our first visit to The Grand. Our family is having a reunion in Dec. We booked through Interval International. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Is this the only higher priveldge club? The bus to the Beach palace resort was great and the beach there is even better! They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). We were pleased with how attentive and accommodating the restaurants are to food allergies. Thank you for such a wonderful review! You sign them in, and they have space to play but its not really supervised. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Totally wonderful. We have teenagers, so no adult-only pool time. The elegant Lobby Bar chandelier is a work of art. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. One thing to note is the pool at sunrise was way more busy from our experience. My son will definitely like that. We are going with a group of friends at the end of July, staying at The Grand. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. He had a soak every morning while watching cartoons. No, we didnt find the size to be overwhelming. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Is it the one between the Olympic pool and the half moon pool? We are glad you found the post helpful. Bikes and scooters of all sizes are available to use at no extra charge. We thank you for your support! Lots of chairs on the beach and always available. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. The snack bar was GREAT! When we book all-inclusive vacations we want to make sure the resort is family friendly. Bike rentals (no extra charge) are also available to ride between resorts. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Should you add Sayulita to your travel short list? We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! This is one of the only areas we found that is not all-inclusive. Hi. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. We stayed in the Nizuc section very close to the Grand section. They do run buses to go there but only for premium members. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. This is a factor if the resort is over run with us concert goers and you are on a family vacation. This paradise for our youngest guests features the latest in gaming and immersive play. 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