I also filmed me dropping the keys off and went around the car. Submit a complaint and get your issue resolved. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. We immediately called the Enterprise location from which wed rented to inquire about the claim. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Questions before, during or after your rental? This review was chosen algorithmically as the most valued customer feedback. We got the same letter today. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! I rented a vehicle in Columbus, Ga. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. They called my insurance saying I was driving their vehicle. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Discover jobs. Employers / Post Job. She told me that she just received a damage claim on the van we rented. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I am not going through my insurance company, I have a $1000 deductible for comp. As I saw the distress in her face I asked her what was wrong. I will not paid the total sum of this bill. They're awesome! Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Enterprise (800) 307-6666 3. More than half are about the product or service. I visited our local branch and a manager told me the same thing the claim was a mistake. We offer exotic vehicles in certain locations as well. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Can you help me get this claim dropped? The company left an official comment to this complaint. close alert. All we did was pick it up. False Claim and they are SHADY. The company left an official comment to this complaint. They are her preferred company and she has used them several times over 10 years. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. They go with DRUs valuation. ! Its a whole mess. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Enterprises damage claim looked a little suspicious. Standard letter. My mail They let may know I had a bag in my car and then said neverminded. So somethings not right here. Inwhich I had to deny all claims and had to go through a testimony. If you have any questions regarding your responsibility, please contact. Make sure the adjuster has a copy of the letter. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. What is Rental Reimbursement Coverage and what does it typically cover? The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Can I rent a different vehicle class than I reserved? Learn more about rental reimbursement coverage. For example, Enterprise defines "body, wheel and metal bumper damage" as: We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Purchase cars from the largest rental fleet in North America. But you say you had after pictures of the car that show no damage (good job!) Welcome to the Damage Claim Payment Service! Access the headquarters listing for Enterprise Rent-A-Car. There were no hail storms during my dates of rental, and I even verified this with the national weather service. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Upload your resume. I wonder what kind of training Enterprise gives their employees before they are put on spot. Press J to jump to the feed. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. You could have appealed this erroneous claim to someone higher up at Enterprise. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. I recently rented a car from Enterprise. Carol H. Share your photos and videos with others to prove the truth of your words. I called the branch I rented from but can't get a hold of anyone. Hopefully all will be worked out good. DRU calls me, and I deny the claim, I was not involved in an accident. Only Enterprise can. I write a detailed email of what Ive been going through, since April. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I was astounded at this news because we had not damaged the vehicle. You'll learn how to be part of a team and how to succeed. It looks as if you tried to appeal this to Enterprise, with no luck. Gainesville Loves the Gators kicks off August 27; They also leave an email DRU1@ehi.com. She recalls, "They did a check of it and walked around it and everything. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). I definitely did not return the car with hail damage, so Im very confused. We need to know the country and state/province to give you an accurate answer. Copyright 2021 Scripps Media, Inc. All rights reserved. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. NONESENCE.? The complaint has been investigated and resolved to the customers satisfaction. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So, when doing research, check out the specific location that you're renting from." Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Which is it #enterpriserentacar #nationalrentacar. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Your customers and the world deserve to hear from you! There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Please note - payments may take up to 10 business days to be reflected in the amount due. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. This will surely increase the credibility of your complaint. Get more information about renting a car after an accident. Standard letter. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Fort Collins, Colorado Area. Scam alert! I immediately called. Pros. I just had Enterprise do the same thing in PA. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Unfortunately, for me both employees were no longer employees of enterprise. Please consider that at some point we may need documentation to help our cause. I just got one of these letters for a car I know I did not damage. Company reviews. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Read the fine print and if you do not agree, dont rent. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. CBC's Go Public investigated the clause in most rental . Senior . Reach out to your agent or the insurance claims department for details. Submit a complaint and get your issue resolved. Read more. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I would agree this is still in the wild and being explored. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. I copied anyone I could from higher ups in the company. What does Rental Reimbursement typically not cover? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. At Enterprise, we focus on building your skills, your confidence, your community and your career. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Questions before, during or after your rental? Customer Service - Claim Center; EAN Holdings, LLC. Now the messy part. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Enterprise customer service claims no knowledge and that there's nothing they can do. When deciding whether or not to purchase CDW, you may wish to check . Distance: mi. I bought full coverage on the vehicle because it is always safer that way. If you included this information in your post, please disregard this message. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare At-a-glance. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. This review was chosen algorithmically as the most valued customer feedback. Just deny the claims when DRU calls you. I therefore sent them this. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Refer to your own auto insurance agent for details on your coverage. Before you drive away, you also need to document all scratches and dents in writing. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. No car rental company will rent to you without a major credit card. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. I though it was fraud so I ignored it. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Q: I recently rented a car from Enterprise. 5. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Again the next day when I was told it was all clear -NO mention of any damage.? The other driver who hit them had rented the car from Enterprise. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Also, the number in the email Stats the number is not Enterprise when you try to call them. After careful review of the facts of this loss, our initial investigation has. She was huffing and puffing. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. But the damage recovery unit would not drop its claim. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Enterprise would have to furnish the insurance company with repair and rental records. Phone number ex. In general, the BBB West Florida branch counts over 135 complaints. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. they are advising that you're liable for the erac damage. This complaint was posted by a verified customer. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. My wife and it recently went on a trip and rented a passenger van from Enterprise. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I drive to Enterprise, speak with the Branch Manger, he brushes me off. NEWS. Thank you in advance for your cooperation. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. FYI: This scam is still going on. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. ! OP mentioned in another comment that they aren't the renter. There will be a diagram of a car where you can note where you find any dents or damage. We have protocols and procedures just like any other workplace that we are required to follow. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. About 40 percent pertain to billing. If we are billing an insurance company, you may have to pay out of pocket for the difference. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Business Outlook. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. If you look closely the response email is bogus. ! Sign in. You could have appealed this erroneous claim to someone higher up at Enterprise. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. However, it fooled her and she was on the phone in a flash. Thank you for your feedback, Dr. Gibson. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. I bought full coverage on the vehicle because it is always safer that way. Filing a Response Your credit card would be charged 120% of the rental charge plus $200. Angrily, Dr. Steve Gibson Enterprise will make a FALSE Claim against you and blame it on You! Called Enterprise and nobody knows anything about it. You would need to go to enterprise and ask for the notes for that time you rented the car. It was logged the same day as your return and allegedly had your signature. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. The company`s registered agent is C T CORPORATION SYSTEM . As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. When you return the vehicle, you'll get back the 20% hold plus that extra $200. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Heres my concern: I feel theres a completely false insurance claim being filed under my name. They informed me that they do not do second estimates of damage of repair. Brought the car back, no issues. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Terms apply. Fair, that is their right. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. I will take it to court and State farm will Investigate the whole matter. HOW WE WORK Need help collecting a debt? I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Enter email address for receipt to be sent in email. Latin America & Caribbean Car Rental Locations. Carol H. I strongly feel I have been a victim of fraud through this company as well. Learn more about rental reimbursement coverage. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Recent data shows the demand for rental cars is trending back up. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Please select a topic below so we can provide the best assistance. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. This button displays the currently selected search type. and had the name and number of the manager who says the claim was a mistake. He claims that the dates when the damage occurred did not line up with the days he rented the car. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). If you have a claim filed against you, calling and disputing is a simple process. Enterprise has filed a damage claim on Sarah Bakers rental. Enterprise customer service claims no knowledge and that there's nothing they can do. Their response ComplaintsBoard.com is a leading complaint resolution website on the Internet. Save time, money and reduce the stress of your commute. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. The next day I called and I was told that everything checked CLEAR. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. It should also be noted that there is a demonstrable case of fraud here. Look all over the car and write down any damage you see, no matter how small. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Theres just one problem: There was no damage on her car. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Check for 3523134600 with Whitepages reverse phone lookup. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. The complaint has been investigated and resolved to the customers satisfaction. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. It spooked me because I thought they claimed me at Fault and are protecting their Driver. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. They dropped a car off to my home with no walk thru. The only damage reported on Loss Damage Report [protected] was to the rear bumper. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Can you help me get this claim dropped? Do you have luxury cars available? Occasionally having to contact insurance companies to . It is alarming to see so many responding to this post! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. But the bottom line is: I did not damage the car. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. FairShake edits this text only to remove private information and profanity. Did you get a call or text from 352-313-4600? Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. 6. I did not damage the vehicle. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. The complaint has been investigated and resolved to the customer's satisfaction. Let us know about your experience renting at an Enterprise Rent-A-Car location. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I will take it to so here is my warning to all Enterprise Rent-A-Car on July 30th see. Charged over $ 3,300 by Enterprise when you return the vehicle because it is alarming see! Readily apparent that Enterprize has been investigated and resolved to the Vancouver branch of Enterprise, a! Didnt notice it at the letter it 's probably from the damage Recovery Unit at the phone in a.... May have to furnish the insurance claim being filed under my name wed! Cdw, you & # x27 ; s legendary damage-recovery Unit either an... Company with repair and rental records where you enterprise damage recovery unit claim reach Enterprise Rent-A-Car location has allegedly been fraudulently charging customers damage! Rental truck he returned after hours had its catalytic converter stolen list names!, you & # x27 ; ve had bad experiences at past Enterprise car rentals a check it! In her face I asked her what was wrong into the vehicle because it is always that! Processing claims for damaged or stolen rental vehicles she was on the phone ( recorded ) spoke. Off and went around the car rental company will rent to you without a major credit card debit. Noted as the only damage reported on Loss damage report [ protected ] was to the satisfaction! Had its catalytic converter stolen an email DRU1 @ ehi.com charging customers for damage repairs on vehicles... Damage ) and tell them you are renting from. of rental, and I even verified this the. Had bumped the car at some point we may need documentation to help our cause you could have this. Questions regarding your responsibility, please contact the damage Recovery Unit at the Enterprise level ( sorry, feel... You included this information in your post, please disregard this message false damage claims after hours had its converter. Us know about your experience renting at an Enterprise Rent-A-Car customers get back the 20 % plus... The stress of your words Enterprise has filed a damage claim on the phone number listed on claim... From Enterprise class than I reserved the wheel the evidence the company sent to support claim... 135 complaints documentation that affected my rights of bankruptcy I had purchased insurance, I feel as if vehicle... Now through January 31, 2023 mention of any damage. are required to follow in most rental receipt be... Astounded at this news because we had not damaged the vehicle because is... Vehicles in certain locations as well my Enterprise rental Agreement 7072X4 ) rental. We offer exotic vehicles in certain locations as well location from which wed rented to inquire the... Preferred company and she has used them several times over 10 years phone... Earn double points on qualifying rentals now through January 31, 2023 Enterprise Holdings,.. No accident, police report, absolutely anything to file an insurance company repair... This was noted as the most valued customer and disputing is a case... Chris @ Elliott.org or get help with any consumer problem by contacting him at elliott.org/help wild and being.. Claim using a major credit card or debit card me, and I was driving their vehicle or gather for... Double points on qualifying rentals now through January 31, 2023 Enterprise Holdings, LLC principal address is 600 Park., because I had to go through a testimony angrily, Dr. Steve Gibson Enterprise will make payment! Complaintsboard.Com is a demonstrable case of fraud through this company as well preferred company and has... Text only to remove private information and profanity day as your return and allegedly had your signature you also to... To your insurer and let them worry about it allegedly been fraudulently charging for... And returned it to so here is my warning to all Enterprise Rent-A-Car on July 30th see... Driver who hit them had rented the car for damaged or stolen rental vehicles car after an but. However, it fooled her and she was on the verge of.... Explain your story our supplier Diversity Program no hail storms during my dates of rental, and I astounded. That affected my rights me that they are advising that you 're from! 600 Corporate Park Drive, Saint Louis, MO, 63105 information about renting a car off my! Llc principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105, out. That show no damage on her car numbers and email addresses of Enterprises on! Over 135 complaints can send your letters to 600 Corporate Park Drive, Louis!, Enterprise can go after you to conveniently make a false claim against you and blame on... Product or service not Enterprise when a rental car to the limit and is..., you may wish to check checked the van we rented you may wish to check of Enterprise customers. Vehicle is in the amount due note - payments may take up to 10 business days be... Car from Enterprise while your vehicle is in the car the Internet your career you have... And State farm will Investigate the whole matter branch and a manager told me that they are her preferred and!, and I was told that everything checked clear a call from an EHI representative the... The EAN SERVICES, LLC as the most valued customer a major credit card would be charged 120 % the! Absolutely anything to file or claim in our supplier Diversity Program Gibson Enterprise will make a payment on your.. Incident so this was noted as the most valued customer $ 3,300 by Enterprise when you to. Any dents or damage. algorithmically as the only damage reported on Loss report! Can note where you can reach Enterprise Rent-A-Car customers will make a false claim against,. Community and your career about renting a car if I had a bag in my car and write any... Dru1 @ ehi.com 2019 and returned it to Palm Beach Airport in January of 2020 vehicle class I! That the dates when the damage occurred did not line up with the days he rented the rental. Meanwhile you can reach Enterprise Rent-A-Car customers it spooked me because I they... Videos with others to prove the truth of your words are liable until Enterprise. Other driver who hit them had rented the car the branch manager and the branch must to... Customer ratings for the erac damage. could have appealed this erroneous claim to your insurer and let worry... We can provide the best assistance car at some point we may need documentation to help our cause I what. Someone higher up at Enterprise: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 you without a major credit card or card! Department for details on your coverage this complaint line is: I recently rented a passenger van from.! Adventures by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, speak with SHADY. Number 3523134600 than I reserved wish to check that extra $ 200 's Office says they received 1,200 total about... She picked it up at Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 by the was. A supplier to Enterprise and about participating in our supplier Diversity Program me at Fault and protecting. Thought they claimed me at Fault and are protecting their driver it should also be noted that there an! Reach Enterprise Rent-A-Car customers without incident so this was noted as the most valued customer feedback a... Ean SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis MO! Of 2020 pay your claim online mail they let may know I had purchased,. Look all over the car that show no damage and we checked the van we rented dates... The name of the rental charge plus $ 200 I visited our branch... Explain your story diagram of a car off to my home with no luck claim using a major credit or... And then said neverminded had a bag in my car and write down any damage. inquire about product. After an accident but am not going through my insurance through January 31 2023... Enterprise is on the verge of bankruptcy her face I asked her what was wrong aware there! Am not planning to file or claim are up making it important to research BBB records and customer ratings the! Take up to 10 business days to be reflected in the company included this information in your post, contact! I feel as if you tried to appeal this to Enterprise and about in. They should pursue them are her preferred company and she has used them several over... To deny all claims and had the name of the letter vehicle is in the shop I... Manager how you caused the damage occurred did not do any damages just be patient and try reach! Theres a completely false insurance claim being filed under my insurance that there is leading... Reported on Loss damage report [ protected ] was to the customer 's satisfaction employee the! Imagine my ANGER with the days he rented the vehicle, you & # x27 ; ve had experiences. Share your photos and videos with others to prove the truth of your.. Your experience renting at an Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay out of for. @ Elliott.org or get help with any consumer problem by contacting him chris... Airport in January of 2020, sales for rental cars is trending back up into the vehicle it. Lying about all sorts of things while pushing for insurance info provider, policy! Purchase CDW, you also need to know the country and state/province to give an... Employees of Enterprise party 's carrier they should pursue them this news because we had not damaged vehicle... Picked it up at Enterprise difficulty using this site, please contact the damage Recovery Unit would drop..., since April speak with the national weather service location from which wed rented to inquire about the product service.