RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. "She was brokenhearted.". The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Stevens eventually drowned. FORT SMITH, Ark. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. Stevens, 47, drowned as she. 911 dispatcher, Donna Reneau, who was working . Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. When you call 911, you aren't often worried about being Miss Manners. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Reneau said, "The ability to help people in a time of an emergency." 5.16am: Rescue boat arrives and is launched. ", "Well this will teach you, next time don't drive in the water," Reneau responds. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. Did they find her? In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. Please consult your doctor before taking any action. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. "I do forgive her, even though it's hard," said Rebeca. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. "I've never had anything happen like this before. Dispatcher begins gathering information. Thank you for your dedicated service Donna!. This material may not be published, broadcast, rewritten, or redistributed. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. 'You're not going to die. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. 5.02am: Responders report they have located the vehicle. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. She worked in Fort Smith, Arkansas as a 911 dispatcher. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". She hasn't been charged with any crime. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. RELATED:New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. She was also heard in the call telling Stevens to "shut up.". Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Stevens: "Please help me. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. DONNA RENEAU. Operator Donna Reneau took that call at 4:38am. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Thank you for your dedicated service Donna'! - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. There are multiple types of hair clips, and each has its own uses and style. However, the dispatcher was not found to have done anything that would warrant her termination, police said. 'You're not going to die. Reneau, who had been a dispatcher . "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. . Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. The water just didn't appear,' Reneau said. FORT SMITH, Ark. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. See additional information. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. Debbie Stevens, 47, who was trapped as floodwaters [] This advertisement has not loaded yet, but your article continues below. 5.16am: Rescue boat arrives and is launched. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. "I do think that that played a big role in her death," Diane said. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. When Stevens called, the Fort Smith Police Department staff was stretched thin. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Miss Debbie' before saying 'Oh my god. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. Flamingos form CLIQUES with like-minded pals, study finds. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau had turned in her. Reneau faced no criminal charges in Stevens death. 5.02am: Responders report they have located the vehicle. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Absolutely,' he said. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Did they find her? Reneau could be heard telling Stevens to stop crying and calm down. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. The audio of the 911 call was. 4.41am: Fire department is dispatched to the scene. Officers with the Fort Smith Police Department have also received death threats over the situation. She begged for the dispatcher to send help and said she was scared. . While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. Until August 2019, Reneau had an extremely stressful job. When we are unsuccessful, it hurts.". Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Reneau could be heard telling Stevens to stop crying and calm down. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. The review concluded that she had done her jobas required. 4.38am: 911 call received. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. There were nine officers and four 911 dispatchers on duty at the time. Stressful start to National Offer Day? Operator Donna Reneau took that call at 4:38am. faits divers insolites dans le monde; application vision nocturne android. "I've never had anything happen like this before. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. She's under water now.'. She was not criminally charged in the death of 47-year-old Debra Stevens'. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. 'You're not the only one who has been stuck in the water. Frantic Families Trapped in Their Homes and Running Out of Food After Massive Snowstorm Cripples California, 3 Female Bodybuilders Say League Owner's Son Sexually Exploited Them While Their Careers Hung in the Balance, Innocent Michigan Man, 71, Walks Free After 2 Decades in Prison Thanks to True Crime Coverage of His Case, Lindsay Clancy: Timeline of Events in the Case of Massachusetts Mom Accused of Killing Her 3 Children, Abby Choi Case: Police Scour Landfill Searching for Dismembered Model's Missing Torso, Hands and Arms, 2 Missing Women Found Alive by Maine Game Wardens After Being Stuck in Their Car in Freezing Temperatures. She was still genuine and sincere and kind and lovingand respectful.". The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. I'm horribly sorry that it wasn't possible.'. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. Scotland's Quest For The Missing Remains Of Lilias Adie, An Accused Witch Who Killed Herself, The True Story Of Hattori Hanz: From 16th-Century Japan To Kill Bill, What Stephen Hawking Thinks Threatens Humankind The Most, 27 Raw Images Of When Punk Ruled New York, Join The All That's Interesting Weekly Dispatch. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. I dont know these people, but I do know evil when I hear it, one user commented. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. 'It's a tragic thing, I understand that. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. There were other factors that contributed to what went wrong. The investigation was. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. I don't know why you're freaking out.". Dispatcher begins gathering information. In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Reneau had resigned from the department prior to this incident, . ", "Well this will teach you, next time don't drive in the water," Reneau responds. To leave an online tribute, visitwww.edwardsfuneralhome.com. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. Emily Crane For Dailymail.com Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. and Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. Prior to answering Stevens'desperate call, Reneau had actually quit her job and was working her final shift when the call came in. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. FORT SMITH, Ark. , updated This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. First Published: 10:49 AM PDT, September 25, 2019. She begged for the dispatcher to send help and said she was scared. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. It was another hour before responders were finally able to reach Stevens car using life vests and rope. I'm gonna drown,'" Diane recalled. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. Published August 31, 2019. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. According to a news release from the Fort . 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. 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