Thanks! What are you looking for? YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Suddenlink doesnt have any contracts or data caps. Very sneaky and not client oriented. Suddenlink is scamming people! The monthly rental fee for the equipment is $10 per month. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. (But you still wont own them!) I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Centurylink Modem Return to Store. In 2022 Optimum bought them and got worse! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Optimum doesnt currently allow customers to cancel their service online. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Tear off the bottom receipt tab from the prepaid shipping label. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Start your return. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Commissions do not affect our editors' opinions or evaluations. 1.Build maps experiences throughout the world. She edited home repair and design content at websites like The Spruce and HomeAdvisor. Now, you can request the cancellation of your service. I have a bill coming, for a whole month. Need help finding internet & TV providers near you? They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! . Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. If you do this, you can make sure you are . The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. Went looking for that second piece of equipment and did not see it. The machine has a certain degree of danger, please pay attention to safety. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Google Maps is a web mapping service developed by Google. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Sign up to receive our free weekly newsletter. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. disconnection/billing/returning equipment. Pack up the equipment you're sending back to us. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Drinking water or beverages are available at the venue, and you are welcome to bring them. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. HELL NO! . New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. Pricing varies by location and availability. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Our content is intended to be used for general information purposes only. Submit a complaint and get your issue resolved. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. We value your privacy. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. The page didnt have what I was looking for. Location & Hours. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Allconnect.com does not include every service provider available. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Understand Suddenlink Early Termination Fees. We are here to help and would be glad to further address this. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. Their accounting system has a serious flaw. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. That was back in September. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. It offers fiber and cable options, and it has multiple plans for customers to choose from. Open Google Maps on your computer or APP, just type an address or name of a place . Well start sending you the news you need delivered straight to you. Hey, Shelley! Prepare your shipment. Contact a location near you for products or services. Keep reading to learn how. Scale confidently, backed by our infrastructure. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Thank you for your feedback. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Where can I find out about which modem to buy? Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. That piece of equipment or gadget belongs to Altice Amplify. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. And do they tell you this on the phone ABSOLUTELY NOT! With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. Enter a location to find a nearby suddenlink stores. internet requires a modem and router. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Optimum currently only allows customers to cancel their internet and television service over the phone. 2850 Ridge Rd. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . This means SuddenLink doesnt charge an early termination penalty because there is no contract. If you rent, you pay more over time, but the monthly costs are low. Unit H. New Bern, NC 28562. Unacceptable. Call center hours Mon-Fri 7am-5pm PST. Read different. From 18:01, an overtime fee of half an hour will be charged. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. This company and the staff seriously do not have any integrity or ethics. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. This comment was posted by a verified customer. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. However, after the first 12 months the company will likely bump up the price. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Does Optimum charge an early termination fee? "Excuse me?" Suddenlink Communications. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. I asked to get a admin on the phone that can answer and of course they can't. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. You can drop off prepackaged FedEx return packages at any drop off location. Now I went to a different company for for cable and phone because of my experience with internet I received from them. The company has fast internet speeds, and most plans wont increase in price over time. Choosing it was an obvious choice.. BTW I have a Sudden link modem like this one for sale $50 + shipping New Jersey: (973) 230-6048. We can help you get SuddenLink's attention and get better help faster. 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